Customer inbox
WhatsApp, IG, Facebook & Email. One inbox.
CEP unifies WhatsApp Cloud API, Instagram Messaging, Facebook Page inbox, and Gmail into one agent desk. Reply in-channel, escalate to tickets, reopen closed WhatsApp windows with approved templates, and pull Shopify order #4482 into the chat without leaving the thread.
Try this in the demo
- 1Switch channel chips — notice badges on each thread.
- 2On Ananya, try typing before sending the template.
- 3Toggle Profile vs Shopify on the right rail.
Live product UI
Click around — this is the real flow
Not a screenshot. Filters, sends, drags, and campaign actions work so a client can feel the product.
The problem
Customers message everywhere — agents reply from personal phones, lose order context, and miss the WhatsApp 24-hour window.
What FyBud ships
Shared omnichannel inbox with channel filters, tickets, WhatsApp templates, and live Shopify orders, LTV, and tags beside every thread.
How a team uses it
Filter All / WhatsApp / Instagram / Facebook / Email.
Open Priya Mehta — see WhatsApp + Shopify sidebar (orders, LTV, tags).
Click order #4482 to pull it into chat context.
Open Ananya Shah — window closed → Send WhatsApp template to reopen.
Hit Ticket on any thread to escalate to Support.
Capabilities
Unified channel inbox
Filter All / WhatsApp / Instagram / Facebook / Email in one conversation list.
24h window + templates
Stay compliant — when WhatsApp’s customer window closes, send an approved template.
Tickets from chat
Escalate any thread into a tracked ticket assigned to Support.
Shopify sidebar
Recent orders, lifetime value, and tags — click an order to ground the reply.
Who it's for
- D2C support teams on WhatsApp-first India markets
- Brands with Instagram DM volume needing one agent desk
- Teams juggling Gmail + Meta social in the same queue
- Shopify merchants who need order context while chatting